Accommodation Rules and Cancellation Conditions

Accommodation Rules and Cancellation Conditions

e-Finance Apart Hotel, s.r.o., IČ: 03807860
EFI ApartHotel Horní Lipová
Horní Lipová, 790 63 Lipová-lázně

e-Finance Apart Hotel, s.r.o., ID No.: 03807860, with registered office at Bratislavská 234/52, Zábrdovice, 602 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 86878 (hereinafter referred to as the "accommodation provider") is the owner of the units in the building No. p. 295, standing on the land – parcel No. st. 500 in which the units are defined by the Declaration of the property owner on the definition of the units pursuant to Art. Act of 29.6.2023, all in the cadastral territory of Horní Lipová, registered on the ownership certificate No. 795 and 796 at the Cadastral Office for the Olomouc Region, Cadastral Workplace Jeseník and the operator of the accommodation facility EFI ApartHotel Horní Lipová, Horní Lipová 295, 790 63 Lipová-lázně (hereinafter also referred to as "Accommodation Facility" or "Hostel")

I. Accommodation conditions and process

1. The hostel is entitled to accommodate only a client who duly registers (hereinafter referred to as "client" or "guest"). For this purpose, he/she shall present his/her ID card or other valid identity card, passport or other travel document within the meaning of the Act on the Residence of Foreigners in the Territory of the Czech Republic for inspection by the hostel staff immediately upon arrival.
2. Every non-Czech citizen (a foreigner) is obliged to fill in and submit the official document of temporary residence according to the Act on the Residence of Foreign Nationals in the Territory of the Czech Republic as amended. The official document will be handed over to the Client upon the arrival by the accommodation staff. All the required information mentioned in the document must be filled in fully and truthfully.
3. Booked rooms are available to the Client on the arrival date from 4 p.m. The room is booked for the Client until the latest possible check-in at 10 p.m. unless otherwise agreed between the Client and the Accommodation facility.
4. The Client who claims room availability before 9.30 a.m. will be charged full room rate for the previous night unless otherwise agreed between the Client and the Accommodation facility.
5. Check-out is by 11 a.m. on the agreed departure date. The Client must leave the room by the check-out time unless individually otherwise agreed in advance. If the Client fails to do so, the Accommodation facility is entitled to charge the Client another night stay unless otherwise agreed. This does not affect the termination of the relationship between the Accommodation facility and the Client to the day on which the Client should have properly left the room (last day of the stay). If the Client fails to do so, the Accommodation facility reserves the right to deny access to the Client’s room and in case of outstanding payments for Client’s stay or other claims against the Client, the Accommodation facility reserves the possibility to use a lien to the personal property brought into the Client’s room. The room is considered to be vacant once the Client has taken all his/her belongings out of the room and handed over the keys at the front desk. The Client must also advise the staff of the check-out. The Accommodation facility reserves the right to carry out room inventory check (furnishings and forgotten belongings) and to check the settlement and consumption of the Client within
   1 hour of the room vacation. The Accommodation facility is not responsible for the movable property brought in the Client’s room after the Client had left the room or after the relationship between the Accommodation facility and the Client had been terminated.
6. Accommodation extension is subject to availability. The Accommodation facility may offer the Client other room at different price than the one formerly accommodated. If any capacity or operational matter occurs, the Client is not entitled to the formerly accommodated room or any other room.
7. The Accommodation facility reserves the right to offer the Client alternative accommodation than was originally agreed upon due to exceptional circumstances, if it is not substantially different from the one in confirmed order.
8. The Accommodation facility provides its Clients services to the extent of mutual agreement and to the extent of applicable legal enactment. The Client is obliged to pay for the accommodation and services provided in accordance with the valid price list on the departure day at latest. The payment terms are inviolable under the accommodation contracts. Price list for short-stay accommodation and other services is available at the front desk.
9. The Accommodation facility reserves the right to refuse accommodation of a Client if his/her clothing or behaviour does not correspond to good morals, if the Client is apparently under the influence of alcohol or psychotropic substances or if the Client or his/her clothing or baggage are excessively dirty.
10. The Client is obliged to adapt his/her stay in the Accommodation facility and all its facilities to his/her current state of health and physical and mental abilities. 

II. Payment for the provided accommodation and cancellation fees

1. The client is obliged to pay for the accommodation and services in advance, but no later than on the day of arrival before check-in.
2. If the client has received a discount voucher from the hostel, the client is obliged to present the voucher at check-in. In the case of failure to present the voucher and to scan the QR code, the hostel is entitled to claim and the client is obliged to pay the full amount of the current accommodation price.
3. The hostel reserves the right to request credit card details from the client at the time of booking. The reservation becomes binding for the Accommodation only upon receipt of payment to the Hostel's account. The Hostel is entitled to charge 100 % of the total price of the reservation to the credit card whose number was provided at the time of booking.
4. In the event that the client cancels the reservation no later than 6:00 p.m. on the day which is the fourteenth day before the day on which the accommodation was to start, the cancellation is free of charge.
5. In the event that the client cancels the reservation after 18:00 on the day that is the fourteenth day before the day on which the accommodation should have started, the cancellation will be charged. The hostel will charge 100 % of the total price of the reservation.
6. In the event of a shortened stay by the Client, the Hostel has the right to charge the client the full amount of the agreed price for the entire booked length of stay.
7. Proper cancellation of a reservation must be communicated in writing, electronically or by telephone directly with the Hostel and may be made no later than 6pm on the day that is the fourteenth day before the day on which the accommodation was due to start.
8. Group bookings are subject to individual payment and cancellation terms.
9. The Hostel is entitled to charge the Client for the cost of damaged or destroyed room equipment, and the Hostel is entitled to block and charge the amounts so charged to the Guest's credit card.

III. The responsibilities

1. The hostel is liable for damage caused to items brought in and left by the client in the accommodation area according to generally binding regulations.
2. The hostel will inform the client of the value of the room/apartment inventory. The client is liable for damages caused to the equipment or inventory of the hostel according to the relevant applicable legislation. In the event of damage or destruction of the property of the hostel, the hostel is entitled to compensation. The value of the room inventory is determined in a written record located at the reception. It is in the client's interest to inform himself about its contents in case of deterioration or damage to the room equipment. The client, as the legal guardian, is responsible for damages caused by minors for whom he is responsible, as well as for damages caused by persons or animals that are on the premises of the hostel and whose stay there is made possible by the client.
3. In case of damage to the Accommodation facility property caused by the Client, he/she is obliged to pay compensation for damage no later than on the last day of the stay. The Accommodation facility may also issue an invoice within 2 weeks from the Client’s checkout which is payable in 10 days from the delivery date.
4. If the Client refuses to pay for the damaged or destroyed equipment in accordance with these accommodation rules, the Accommodation facility is entitled to charge the Client penalty of 0.05% of the outstanding amount per day for each day of delay, together with default interest at the rate provided by universally binding law.
5. The Accommodation facility is not responsible for theft or damage caused to the vehicles left on the parking site. The Accommodation facility Clients are advised to make sure their vehicles are properly locked and secured. It is also recommended not to leave any personal belongings in the vehicle. The Accommodation facility is not liable for damages caused by the Client to the third parties in the Accommodation facility parking site or garages. Accommodation facility reserves the right to charge for the damages caused to the Accommodation facility property by the Client‘s vehicle and even in the case the damage was caused by a third person in the Client’s vehicle or by the Client with a car belonging to the third party.
6. The Client is obliged to behave so as to prevent damage to human health, property, nature and the environment. The Accommodation facility recommends that the Client, even when staying in the room, locked the front door. Before opening the door to strangers, he/she should check the reason for entering the room and when any doubt, immediately contact the front desk. The Client must check for closed windows and doors before leaving the room.
7. The Accommodation facility is not responsible for any damage caused outside its premises

IV. Food service and sale of alcoholic beverages

1. Consumption of alcoholic beverages is forbidden.
2. Only kitchens are reserved for cooking in the hostel. Preparing food in other rooms is forbidden.
3. The Client is obliged to notify the Accommodation facility staff of any serious medical or dietary restrictions. These restrictions must be reported either at the front desk or to the restaurant manager.

V. General terms and conditions

1. Guests are not allowed to enter the visitors into the house or to allow access to the hostel to non-residents persons.
2. Clients must not relocate any furnishings in the room and in the Accommodation facility premises without a consent of the Accommodation facility management, and must not perform any interventions in the electric power network or other installations.
3. Guests are not allowed to use their own electrical appliances in the hostel and separately in the room. This regulation does not apply to electrical personal hygiene appliances (shaver, massager, hairdryer, etc.) and small household electronics (laptop, mobile phone, etc.).
4. The client is obliged to use or charge electrical devices or other electronic devices only in the presence of the client. Electrical appliances and other electrical devices within the meaning of these Regulations include in particular, but not exclusively, chargers for consumer electronics (phones, tablets, PCs, rechargeable batteries - for electric bikes, scooters, drones, flashlights), and all electrical appliances and other electrical devices brought in by the Client and connected to the hotel's electrical network must not be damaged and must bear the CE mark of conformity (CONFORMITY EUROPE) and be marked with the following information:

(a) the rated voltage or its range,

(b) the rated input power or current,

(c) the name or trade mark of the manufacturer or responsible dealer,

(d) the model or type,

(e) the class of protection against electric shock,

(f) the IP XX rating of the appliance,

(g) the rated current of the pre-assigned fuse,

(h) an indication of the environment for which the appliance is intended.

5. The Client, who uses his/her own appliances or other electrical equipment in the room or in any other area of the Hostel, is responsible for damages caused by these appliances and equipment.
6. Clients are not allowed to bring things into the rooms for storage, for which the Hostel has allocated other places, e.g. sports equipment, strollers, bicycles, carts, etc. The client shall inform the authorized employee of the hostel about the storage of such items. For damage to the property of the hostel caused despite this prohibition, the guest will be charged full compensation. In case of violation of this prohibition, the Hostel is entitled to charge the client a contractual penalty of 1 thousand CZK for each violation. In the event that the damage caused is higher, the Hostel reserves the right to charge the full amount of the damage.
7. Smoking is allowed in designated Accommodation facility premises only. The rooms are strictly non-smoking. In case of violation of this ban, the Accommodation facility is entitled to charge the Client a penalty in the amount of €100 for each violation. In case that the damage caused is higher, the Accommodation facility reserves the right to charge for the damage in full. The rooms are fitted with smoke detectors connected to the central security system. In case the Client violates the ban on smoking and manipulation with open flames or source of smoke, and causes a fire rescue service intervention, he/she will be charged in addition to contractual penalties also damages related to the fire rescue service intervention. Unauthorized manipulation with smoke detectors and other security features is prohibited. For any interference with the functioning of smoke detectors or other safety features, the Accommodation facility is entitled to charge the Client a penalty in the amount of €100.
8. There is a strict ban on the use of any narcotic drugs and psychotropic substances. The Accommodation facility is entitled to inform the Police immediately and cancel the accommodation of the Client, who violated this prohibition, without compensation.
9. Dogs or other animals are not allowed.
10. Before leaving the Client is obliged to close the taps, turn off the light in the room, close the balcony doors if the room has one, close windows, lock the doors and hand the key with the chip over at the front desk. For the loss of the card the Accommodation facility will charge the amount of 200 CZK per piece.
11. Clients are obliged to dispose the litter in the designated containers in reserved places.
12. For safety reasons the Accommodation facility recommends not to leave the children under 12 years old unattended neither in the room nor in other Accommodation facility premises.
13. The Client must respect the quiet time between 10 p.m. and 6 a.m. With the approval of the Operator (Head of the Accommodation facility or other representative) social events may be organized after 10 p.m., but only in the premises designated for such purpose. Throughout the day it is forbidden to operate excessive noise in the Accommodation facility. If the client is going to operate excessive noise, he will be warned by the staff of the hostel to stop doing so, otherwise this will be taken as a gross violation of this accommodation rules.
14. The Client is neither allowed to carry any weapons or ammunition in the Accommodation facility premises, nor keep them in a condition allowing their immediate use.
15. Complaints and possible improvement suggestions of Clients are accepted by the Accommodation facility management. There is a question form at the front desk available.
16. Disputes arising from these Accommodation Rules shall be resolved by the courts in the Czech Republic. In disputes about compensation for any damage caused by person whose place of residence is in the EU Member State, the applicable jurisdiction is given by the place where the damage occurred according to Art. 5, paragraph 3 of Council Regulation (ES) No. 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.
17. In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, the Hostel informs the client about the possibility of resolving any disputes out of court through the Czech Trade Inspection (in accordance with Section 20e of Act No. 634/1992 Coll.), the internet address of the Czech Trade Inspection can be found here: http://www.coi.cz/.
18. The client is obliged to comply with the provisions of these Accommodation Regulations. In the event that the client does not comply with the accommodation rules, the management of the hostel has the right to withdraw from the provision of accommodation services and withdraw from the accommodation contract before the expiry of the agreed time. In such a case, the hostel is entitled to a full refund of the accommodation price. The client must then leave the hostel immediately. The client is obliged to familiarize himself with the operating and safety rules of the hostel, including all its facilities, and to strictly observe them.
19. The guest providing the accommodation provider with personal data from his/her documents at the time of the accommodation service gives consent to the manual and automatic processing of the personal data provided by the guest for the period of time necessary.  The purpose of the processing is to provide accommodation services as well as to offer other products and services. This consent is granted to e-Finance Apart Hotel, s.r.o. and all companies that form a group with it. The guest is entitled to withdraw this consent at any time by sending an e-mail to recepce@efiaparthotel.cz or by sending a letter to the address of the company's registered office.
20. Considering the obligation to report any accommodation by Act no. 326/1999 Coll. to the police of the Czech Republic, the Client shall submit a valid passport or personal identification document no later than upon acceptance of the keys to the rooms, while granting consent to the acquisition of photocopies of such documents for use at the register. In case the Client fails to submit the aforementioned document, the Accommodation facility reserves the right to refuse the accommodation of the Client and cancel his/her reservation while the Client is obligated to pay a cancellation fee according to section II paragraph 6 of these conditions.
21. Any disputes that arise shall be settled under Czech law through the courts of the Czech Republic. The place of jurisdiction shall be the Czech Republic. The applicable language shall be Czech.
22. Upon his/her signature the Client is familiar with rules for accommodation, restaurant and wellness. The accommodation of Clients is govern by Czech legal order, on basis of Czech law and by the Accommodation Rules. Accommodated Client accepts the Accommodation Rules as the contractual terms of accommodation and is obliged to comply with its provisions. The Client is obliged to become acquainted with these Accommodation Rules and their ignorance will not be taken into consideration.

The accommodation rules are valid from 1.12.2023.